Last updated: April 16, 2026
Welcome to the estaie Payment and Cancellation Policy.
This page outlines the payment and cancellation policy of estaie in the United Arab Emirates, including details of the estaie payment and cancellation policy such as payment terms, cancellations, refunds, and booking modifications.
We recommend reading this policy carefully before making any reservation.
This policy is issued on behalf of all affiliates of estaie Tech FZ-LLC. When we refer to “estaie,” “we,” “us,” or “our,” we are referring to the entity responsible for managing the platform and providing services.
Payment Methods
Payment methods may vary depending on the type of accommodation and service provider, and may include:
Prepayment online using payment cards
Pay upon arrival (if available)
Bank transfers for certain long-term bookings
Payment Terms
All payment details are clearly displayed before confirming the booking.
A full or partial payment may be required to confirm the reservation.
In some cases, a security deposit may be required and will be refunded after check-out according to the service provider’s terms.
Prices and Taxes
All displayed prices are subject to change based on availability.
Prices may or may not include taxes, and this will be clarified during the booking process.
This section explains the estaie payment policy, including payment methods and booking confirmation terms.
Free Cancellation
Some bookings offer free cancellation if canceled within a specified period before the check-in date. This is clearly stated in the booking details.
Cancellation with Fees
If cancellation occurs after the free cancellation period ends, partial fees may apply. Fees vary depending on the accommodation provider’s policy.
Non-Refundable Bookings
Some offers are non-cancellable and non-modifiable. In such cases, no refunds will be issued.
This section explains the estaie cancellation policy and refund eligibility based on the booking type.
Refunds are processed according to the cancellation terms of each booking. If a refund is applicable:
The amount will be returned using the original payment method.
The process may take 5 to 14 business days depending on the financial institution.
estaie is not responsible for delays caused by banks or payment providers.
Bookings may be modified (such as changing dates or unit type) depending on availability.
A price difference may apply when making changes.
Some bookings may not allow modifications.
estaie operates as an intermediary platform between users and accommodation service providers (such as hotels and serviced apartments). Therefore:
Payment and cancellation policies may vary by provider.
The specific terms for each booking are displayed separately before completing the reservation.
Our website may contain links to external websites belonging to service providers. estaie is not responsible for the policies of these websites, and we recommend reviewing each provider’s terms.
We may update this policy from time to time.
Any changes will be posted on this page, and continued use of the website constitutes acceptance of those updates.
This policy is governed by the laws of the United Arab Emirates.
If you have any questions regarding the payment or cancellation policy, you can contact us:
Email: [email protected]
Address: Executive Office 11, in5 Media, Dubai Production City, Dubai, UAE
For more information about the estaie payment and cancellation policy, please review your booking details or contact the support team.
